PTC Windchill® Service Information ManagerTM

Manage context-specific service information to facilitate information reuse, streamline change management and enable delivery of configuration-based service information PTC Windchill Service Information Manager improves service operations efficiency and effectiveness by enabling service information to be organized and optimized for accuracy, applicability, and rich, graphics-driven delivery.

To operate and service products effectively and efficiently throughout their life cycle, support organizations and end users require accurate, relevant and timely service information. Recognizing the critical role service information plays in driving business success, more and more manufacturers are regarding service and support operations as competitive differentiators that serve as profit centers rather than cost centers. Built on PTC’s Windchill architecture, PTC Windchill Service Information Manager is a context-specific service information tool that enables manufacturers and service organizations to manage information based on how the product is configured and serviced in the field. Organizing service content in a functional system within the context of a product and defining

information applicability helps organizations to maximize content reuse across product families, streamline change management processes and facilitate delivery of contextual, configuration-specific service information. PTC Windchill Service Information Manager enables the creation of Information Structures: service-oriented breakdowns of products used to organize all the content required to operate and service those products throughout their life cycle. The definition of Product Hierarchy captures the product classification to allow easy navigation of service information. While Applicability Rules define which pieces of content are applicable for specific situations for a given product configuration and usage conditions, Publication Structures can also be generated based on Information Structures to deliver the information in traditional publications based manner. PTC Windchill Service Information Manager provides an optimal way to organize service information so that product configuration-based details can be delivered.